Yesterday, the reporter learned from the Provincial Consumers Association that in the first half of the year, the consumer associations at all levels in the province received a total of 5,405 complaints and consultations from consumers, including 2,517 complaints, 2,888 consultations, 2 complaints, and 2,515 complaints. The resolution rate is 99.92%. Recovering economic losses for consumers is 228,209.53 yuan. Among them, the change rate of household goods complaints increased sharply, with an increase of 122.86% compared with the same period of last year. "Solid wood" furniture is purely Fudge household supplies complaints increased by 122.86% Case: Changchun citizen Li at the end of 2010 in a home shopping mall to buy a brand of solid wood furniture, worth 79000 yuan. After use, the furniture partially cracked and the paint peeled off and the inside was found to be a high-density compression plate. Consumers Association: Statistics show that in the first half of the year, the amount of household goods complaints increased by 122.86% compared with the same period of last year. From the nature of complaints, it mainly focused on the quality of goods, accounting for 86.54% of the complaints of such goods. The staff said that most of the finished furniture sold by the dealers to the consumers is processed by the South. The materials and processes do not conform to the characteristics of the northern dry, cold and warm climate. After the installation and use, the furniture will be deformed and the surface paint. The layer cracks and even falls off a large area. The internal material is a combination of high-density compression board and a small part of solid wood. The combination of furniture and furniture in the appearance and price is full of solid wood furniture, it is difficult for consumers to recognize the authenticity of the appearance. Appliance complaints increased by 112.63% year-on-year. Mobile phone quality became a core problem. Case: Baishan citizen Ms. Zhang bought a domestic brand mobile phone at a mobile phone store in Quanyang Town, Fusong County, with a price of 350 yuan. In less than a month, it was found that there was information related to the SIM card (such as SMS, phone number, missed call, etc.) that could not be displayed on the phone. I found the dealer, but said that this signal is unstable and will not be returned. After testing, it is a quality problem for mobile phone motherboards. Ms. Zhang complained to the Baishan City Consumers Association. After mediation, the dealer gave a one-off refund of 300 yuan. Consumers Association: In the first half of the year, the number of complaints about household appliances increased by 112.63% compared with the same period of last year. From the nature of complaints, it mainly focused on quality issues, accounting for 75.25% of the complaints of such commodities. In the end of April 2011, the Changchun City Administration of Industry and Commerce Guangfu Road Branch investigated and handled two individual cattle venetian processing points. According to the investigation, in order to make the finished product large and fresh, the two processing points are added with a mixture of sodium hydroxide and sodium peroxide during soaking. Long-term or excessive consumption of bovine lobes soaked in the mixture will cause stomach, liver and kidney. Other diseases can even cause cancer. Consumers Association: In the first half of the year, the number of food complaints increased by 87.68% compared with the same period of last year. From the nature of complaints, it mainly focused on the quality of various types of food, accounting for 90.73% of the complaints of such commodities. Internet service complaints are listed in the first case: Changchun citizen Mr. Wang handled household online subscription monthly (according to traffic) business in January, with an average monthly consumption of about 35 yuan. From April to June, the Internet access cost suddenly increased to about 150 yuan. According to the inquiry by the communication company, the online time is after 12 o'clock every night, and the time is about 2-3 hours, so the expenses incurred are borne by the user. Mr. Wang complained to the Provincial Consumers Association. After investigation, other Internet users cracked the user's password, and used the user's time without Internet access to steal user network resources. Consumers Association: In the first half of the year, the number of Internet service complaints increased by 130.77% compared with the same period of last year, and the number of complaints increased. Consumers Association believes that: the communication network service provider password setting (six digits) is too small, the anti-theft measures are missing, giving the pirate a chance to bring losses and inconvenience to the consumer.
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