The warranty period on the contract is clearly two years. The furniture merchant promises to repair it free of charge during the warranty period. If the product has a problem, the merchant has to charge. Recently, Mr. Wu, a citizen, has broken his mind. The reporter learned that due to the lack of standards, many businesses have made various restrictions on the free warranty service, furniture warranty has become a piece of paper, and many consumers have suffered losses. Warranty period no door at the beginning of last year, Mr. Wu, who lives in Jiang'an District, spent more than 5,000 yuan to buy a bed, a wardrobe and two bedside tables, the warranty period is two years. Last month, Mr. Wu found that the drawer of a bedside table was not flexible and the slide was a bit awkward. Recently, when the drawer was pulled halfway, it was stuck. He found the receipt at the time of purchase and contacted the merchant. The merchant said that the two-year warranty covers only the sheet itself. The wearing parts such as handles and slides are not covered by the warranty, and only new replacements can be purchased. "Fortunately, it is a small piece, and the price is not expensive." After many rounds of negotiations, Mr. Wu had to replace a new slide. "I don't understand, it is obviously part of the furniture. If something goes wrong, it will not be considered." Recently, the reporter visited the Jiangcheng furniture market and found that all merchants stated that “man-made damage†is not included in the after-sales free warranty, but there is no explanation for what is “man-made damageâ€. The salesperson of a wardrobe store even said: "After the maintenance master went to the door, it will be clearly divided." "The door fee" becomes the warranty condition. The warranty period of Wuchang a solid wood furniture is one year. The reporter checked the brand's warranty regulations and found that Scratches and smudges on the furniture are not covered by the warranty; although there is no need to pay during the warranty period, the door-to-door fee is charged. In a tile counter in a store, the reporter found that the floor material has an installation price. A salesperson told reporters that the installation process has a great impact on the quality of the floor. Only the manufacturer can be installed to enjoy the warranty service. Otherwise, it is difficult to determine whether it is a floor problem or an installation problem. After-sales maintenance will encounter various difficulties. The installation fee is 35 yuan / square meter. A person in charge of a furniture company reminded that there is no specific warranty specification for furniture and building materials. Consumers should purchase furniture and building materials in regular stores and sign a standard purchase contract, requiring merchants to produce relevant certificates and warranty cards for the goods. It is also necessary to specify the warranty period and warranty coverage on the invoice so that there is evidence to follow when defending the rights.
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