Solid wood composite door rights in trouble

Recently, some netizens posted a message at a well-known home forum that the brand of solid wood composite doors they purchased had distributed "disgusting odors." After communicating with the brand's customer service, it allowed consumers to do tests on their own. Users who have no rights experience do not know how to proceed. "Where do you check? Isn't the manufacturer and the store going with me?" "What are the major items to check?" With consumer questions, the reporter After the interview, it was found that although the testing agency stated that the inspection is not difficult and that the association’s staff also stated that they can negotiate returns if there are quality problems, there are two voices in the industry, and some say that the main reason may be insufficient ventilation and testing costs. Some people said that the Iron Gate is not qualified. In the end, how to protect rights, consumers are in trouble again.

The netizen encountered a half-month after the installation was still blowing his nose. On April 29th, a netizen posted a message at a home forum. On April 10th, a certain brand of solid wood composite door that had been installed had been distributed with great taste. "My mother... couldn't stand the disgusting odor and opened the window and ventilated. They both had a cold and coughed very badly." The post stated that the netizen said after the sale to the brand, asked for testing, but was told to go online. "Where do you check? Isn't the manufacturer and the store going with me?" "Is there a friend who knows the specific procedures? For example, what is the major item to check?" It appears that users who have no concept of rights protection are in the forum. Help.

The first question of how to protect the rights of the right way to pass inspections to return users is whether it should be tested on their own? On this issue, the reporter called the Beijing Consumers Association 96315 to consult with customers for complaints and telephone consultations. According to the staff, the consumers were advised to consult with manufacturers first and find a testing organization approved by both parties for further inspection. "In case the business does not recognize the test results." In addition, the wooden door is a custom product, if you really have quality problems, you can return it? The staff member stated that if the situation provided by the reporter is to detect formaldehyde emissions that do not meet the requirements of the national standards, consumers have the right to claim returns. In addition, the wooden doors that have already been installed will be damaged if they are demolished. For these direct losses, 96315 staff members stated that they can “claim compensation”.

After consulting the industry insiders, the reporter learned that if it does verify that the environmental protection of the wooden doors is unqualified, there are generally two kinds of treatment methods for the manufacturers: First, you can ask a professional environmental management company to manage the problem of excessive harmful substances of the owner's home. The second is to return the product.

Does the wooden door have a formal mechanism for testing and is the program troublesome? The survey on rights protection of sofas, broken windows, and heaters used in this journal was all because of the lack of standards or the high cost of the card. Recently, as a consumer, the reporter asked the National Board of Quality Supervision and Inspection of Wood-based Bamboo Products to inquire about the inspection of wooden doors. The staff of the center said that they can accept the inspection by consumers, but they must conduct destructive testing of the door. The consumer can unload the door to the center (the door leaf and the door frame can be detected separately or as a whole). The cost of testing varies according to the number of items. For example, the amount of formaldehyde released is measured at a price of 600 yuan, which lasts for about a week. In addition, the staff suggested that the reporter read the LY/T 1923-2010 "interior wooden doors" and GB18580-2001 "interior decoration materials and man-made plates and their products in the formaldehyde release limit" before the inspection, according to the above requirements Compare yourself to the situation of the wooden door, and then determine the item you want to test.

The lack of sound ventilation in the industry or excessive formaldehyde caused strange smell brand wood composite doors why emit disgusting "strange taste" it? For this reason, the reporter interviewed several people in the industry. Chen Huimin, director of the Ingram Wooden Door Factory, said that there are three possible sources of strange smells that the general owner feels, and the owner can simply judge. Based on his experience, if it is just uncomfortable nose, then it may be the problem of glass glue, but this smell will disperse in a day or two. Only the eyes are stimulated to shed tears, and the possibility of excessive formaldehyde is more likely. However, if the nose and eyes feel uncomfortable, then it is likely to be a problem with the topcoat, but the taste of the paint will dissipate for about a week. Feng Yi, general manager of the R & D center of the Group also expressed similar views. He believes that the painting process is more complex, generally takes 6 days to complete, so to the owner's home, the taste of paint has been basically dispersed, if you can smell paint after installation for some time, then it is "poor paint."

People who have had decoration experience all know that building materials should be put on the door first. However, the wooden doors purchased by netizens have been installed for nearly 20 days. For this phenomenon, people in the industry have seen different opinions. According to Chen Huimin’s analysis, if consumers can be very sure of the taste of the wooden door rather than other building materials in the home, then in this case, it is likely that the owner only changed the inner door, while the other decoration did not move. “If it is an overall renovation, we have to put it all together for a month or two. Now we directly install new doors in the living environment. The ventilation and flavoring is certainly not enough.” So in this case, even if it is detected, the wooden door is very likely. Is qualified, so that consumers will bear no small losses. In addition, he said that the competition in the wooden door industry is very fierce. If it is a big brand manufacturer, “there will be no discount on materials. This is a major event!” Some people in the industry also stated that they have encountered such things, and the owners’ homes have been changed partially. As a result, the door did not have enough time for smelling, resulting in a dispute. Therefore, in this case, they will explain to the owners in advance. Such order time should be appropriately extended. The factory will allow the doors to be fully flavored for some time without packaging. If the owners do not agree to extend the time limit, "this list we would rather give up."

Feng Yi expressed another view. "The E1 substrate should have no taste at home." He explained that the production cycle of solid wood composite doors is more than half a month. Volatile substances are almost evaporated during this process. Additional allowances are given at the factory alone. Moreover, even if the owner is advised to ventilate, it is appropriate to change the air. “A large area of ​​ventilation, the north is dry, the doors and furniture may also be cracked, and the time does not need to use 20 days so long.” Therefore, Feng Yi insisted that the netizen's home There is a problem with the wooden door. "It is recommended that they check the amount of formaldehyde released and the heavy metal content of the paint."

Consumers worry that the demolition of the wooden doors will cause damage to the original decoration, but people in the industry say that the owners do not have to worry too much. “As long as the construction is done carefully, the breakage of the door frame can be dismantled and it can be concealed when the new door is installed.” Therefore, if quality problems are suspected to be detected, this need not be a concern.

Experts answered that it really takes time to taste, and there is no need to talk about the strange smell of wood. The industry has produced two views, “don’t worry” and “certain tests,” and where do consumers go from here? Zhang Peng, secretary-general of the Professional Committee on Wood Doors and Windows of the China Wood and Wood Products Circulation Association, stated that building materials that have been chemically treated may have some odors more or less, which is normal. Qualified products take home and consumers should give it some time to taste. He explained that in terms of solid wood composite doors, the taste comes mainly from paint and MDF. According to the manufacturer's different materials and production process, the qualified product has a reasonable flavor period of 10 to 20 days or even 40 days. During this period, consumers should maintain adequate ventilation. There are also home improvement industry insiders, even if the purchase of more high-end materials in the decoration of the scene when the production of wooden doors, to fully loose taste also takes about six months. However, Zhang Peng reminded, “For finished solid wood composite doors, if the taste stays too long, such as a few months, it is certainly not normal.” If the netizens in the case do not want to continue to wait for ventilation, they should go directly to the test for peace of mind. Of course it is also possible.

For the company's different arguments, Zhang Peng believes that for the case of replacing wooden doors only, installing wood doors in the factory after the taste is more responsible to consumers, eliminating the need for ventilation at home.

In addition, Zhang Peng also advised consumers not to "taste and change." “Now the E0 plate is very common, and products made with this grade of plate are not guaranteed to be unventilated. There is not a taste at home.” “A lot of times there are tastes that do not necessarily mean that they are unqualified. The product needs a reasonable amount of ventilation and it is hoped that consumers will have a correct concept of the odor generated after the installation of the wooden door."